Protecting Your Privacy: How Quotehedge Heating Safeguards Your Information

Who we are

Quotehedge Limited, trading as Quotehedge Heating ("we", "us", "our"), is the data controller for personal information collected through quotehedge-heating.co.uk and in the course of providing our heating services. This policy explains what we collect, why, how long we keep it, and your rights under the UK GDPR and the Data Protection Act 2018.

Business name: Quotehedge Limited, trading as Quotehedge Heating

Company number: 01660517

Gas Safe registration number: 60807

Address: 182 Revelstoke Road, Wandsworth, London, SW18 5NW

Email: info@quotehedge-heating.co.uk

Phone: 020 8944 6990

If you have any questions about this policy or how we handle your information, please contact us using the details above.

Information we collect

We only collect the information we need to respond to you and carry out work at your property.

Contact and enquiry details you give us through our website forms, by email or by phone: name, email address, phone number, property address and postcode, and details of the work you need.

Property and job information gathered when quoting or carrying out work: the type and age of your heating system, photos of the installation, access arrangements, and notes from site visits.

Records of work completed: quotes, invoices, service records, gas safety certificates, warranty registrations and any compliance notifications.

Payment information: payment amounts and dates. We do not store full card details; card payments are handled by our payment provider.

Website usage data: IP address, browser type, device, pages visited and how you arrived at the site, collected through cookies and analytics (see Cookies below).

We do not knowingly collect information from children, and we do not collect special category data (such as health information) unless you choose to share it with us, for example to tell us someone in the home is vulnerable and needs heating restored as a priority.

How we use your information

We rely on a lawful basis under the UK GDPR for every use of your data, shown in brackets.

Responding to your enquiry and preparing a quote (steps at your request before entering a contract)

Arranging visits and carrying out installations, servicing and repairs (performance of a contract)

Issuing invoices and keeping financial records (legal obligation)

Registering new boilers and appliances with Gas Safe Register / Building Control, and completing safety certificates (legal obligation)

Registering manufacturer warranties on your behalf (performance of a contract)

Sending service and annual maintenance reminders (legitimate interests: keeping your system safe and under warranty)

Sending newsletters or marketing emails (consent; you can unsubscribe at any time)

Improving our website using analytics (consent, given through our cookie banner)

Handling complaints and defending legal claims (legitimate interests)

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

Who we share it with

We share your information only where needed to deliver our service or meet the law:

Gas Safe Register and Building Control, to notify installations as required by Building Regulations.

Appliance manufacturers, to register warranties on equipment we install.

Trusted subcontractors (for example, electricians) working on your job, bound by confidentiality.

Service providers who run our business systems: Squarespace (website hosting, forms and analytics), our email provider, our accounting software, and our payment provider.

Professional advisers such as our accountant or insurer, and authorities where the law requires it.

Some providers, including Squarespace, may process data outside the UK, mainly in the USA. Where this happens, transfers are protected by approved safeguards such as the UK International Data Transfer Addendum or the UK–US Data Bridge.

Cookies

Our website is built on Squarespace, which uses cookies to make the site work and, with your consent, to measure how it is used.

Strictly necessary cookies keep the site secure and functioning (for example, remembering your cookie choice). These do not need consent.

Analytics and performance cookies help us understand which pages are visited and how people find us. These are only set if you accept them in our cookie banner.

You can change your choice at any time using the cookie settings link in the website footer, or by clearing cookies in your browser. Squarespace's own cookie details are listed in the Squarespace Cookie Policy.

How long we keep it and how we protect it

We keep personal information only as long as we need it:

Enquiries that don't lead to work: 12 months from last contact

Customer, job and invoice records: 6 years after the job, for tax and accounting purposes

Gas safety certificates and installation records: for the life of the installation, to support safety and warranty claims

Marketing list: until you unsubscribe

Analytics data: as set in our Squarespace analytics settings

We protect your information with password-protected accounts, two-factor authentication where available, and by limiting access to people who need it. Paper records are stored securely and shredded when no longer needed.

Your rights

You have the right to:

Ask for a copy of the information we hold about you

Ask us to correct anything inaccurate or incomplete

Ask us to delete your information, where we have no legal reason to keep it

Ask us to restrict or object to how we use it, including for marketing

Ask for your information in a portable format

Withdraw consent at any time, where we rely on it

To use any of these rights, email info@quotehedge-heating.co.uk. We will respond within one month, and there is normally no charge.

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Last updated: 8 October 2026